Privacy policy

Last updated: July 18, 2026

Overview

This Privacy Policy explains how Kuyona, operated by Stellema Commerce, collects, uses and shares personal information when you visit kuyona.com, make a purchase, contact us or otherwise interact with our services.

Our store is hosted by Shopify, which provides the ecommerce platform used to operate the website and process orders.

Personal Information We Collect

Depending on how you use our services, we may collect:

  • Contact details, including your name, email address, telephone number and delivery address
  • Order information, including products purchased, selected colours, order value and transaction details
  • Payment-related information processed by Shopify and our payment providers
  • Customer-support messages and other information you choose to provide
  • Device and usage information, including IP address, browser type, device information, pages viewed and interactions with the website
  • Cookie, advertising and analytics information

How We Use Personal Information

We may use personal information to:

  • Process payments and fulfill orders
  • Provide shipping updates and customer support
  • Manage refunds, disputes and guarantee claims
  • Detect and prevent fraud, abuse and security incidents
  • Operate, maintain and improve our website and services
  • Measure website and advertising performance
  • Personalize content and advertising where permitted
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Meet legal, tax, accounting and regulatory obligations

How We Share Personal Information

We may share personal information with service providers that help us operate the business, including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment partners
  • Customer-support providers
  • Analytics, fraud-prevention and security providers
  • Advertising partners, including platforms used to measure and deliver advertisements
  • Professional advisers and government authorities where required by law

These providers receive information only as reasonably necessary to perform services for us or meet applicable legal requirements.

Advertising and Analytics

We may use cookies, pixels and similar technologies to understand how visitors use our website, measure advertising performance and show relevant advertisements.

Some privacy laws may describe certain advertising-related disclosures as “sharing,” “targeted advertising” or a “sale” of personal information, even when no money is exchanged for the information.

Where applicable, you may use the privacy choices or data-sharing opt-out option displayed on our website to submit an opt-out request.

Cookies

Cookies and similar technologies help the website function, remember preferences, analyze traffic, prevent fraud and support advertising.

You can control cookies through your browser settings and, where available, through the cookie or privacy controls displayed on our website. Blocking certain cookies may affect website functionality.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in an email. Even after unsubscribing from marketing, we may continue sending non-promotional messages relating to orders, payments, shipping, support or legal matters.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, operate our business, maintain transaction records, resolve disputes and comply with legal obligations.

Retention periods depend on the type of information and why it was collected.

International Processing

Our service providers and fulfillment partners may process personal information in countries other than the country where you live. Where required, appropriate safeguards are used for international transfers.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Receive a portable copy of certain information
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing
  • Opt out of targeted advertising or certain forms of data sharing
  • Appeal a decision concerning a privacy request where applicable

We will not discriminate against you for exercising any applicable privacy right.

To submit a privacy request, email hello@kuyona.com. We may need to verify your identity before completing a request.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security or content practices of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The revised version will be published on this page with an updated date.

Contact

Questions, concerns or privacy requests can be sent to hello@kuyona.com.

Kuyona is operated by Stellema Commerce.